How-To Use Case Management

You can view, manage or cancel your BUB and ULP cases in Case Management.

From My Account, click on Invoicing and select Case Mgmt in the pull-down

The tools available in Case Management include:

Filter by Status
Filter by Date Range
Search
Sorting
Row Details (expand row using down icon)

Case Status

• Open – case is being worked actively, offers have been sent to bidders and can be accepted at any time
• Closed (Canceled) or (C) – case was canceled by facility and all offers are null and void
• Closed (Unresolved) or (U) – case was closed. ST was unable to find a bidder to complete       the transaction
• Closed (Resolved) or (R) – case closed.  A backup bidder or ULP bidder accepted the offer!

Email updates are sent to the store manager when there is a status change.

Cancel Case

You can cancel a BUB or ULP case at any time.  For example, if the original winner arrives to claim the unit or the tenant pays their delinquent balance after a backup bidder is invoiced, you must immediately cancel the case in Case Management. 

In Case Management:

1. Locate the BUB Case and click ‘Actions’
2. In the pull-down, choose ‘Cancel’
   
3. Select reason for cancellation
   
4. Click ‘Yes, cancel case’

If a tenant pays prior to a BUB claiming the unit:

1. Cancel the BUB Case
2. Cancel the auction.  Go to Online Auctions, select Sold Auctions in the pull-down, then cancel the auction