Once an auction closes, StorageTreasures will automatically charge the applicable fees to the Winning Buyer’s credit card on file with StorageTreasures. If successful, both the Storage Facility/Seller and the Winning Buyer will receive an email with a PDF of the Paid (READY FOR PICKUP) Invoice. The invoice can also be found in “My Account” under the “Invoicing" tab, then choose 'Invoices' from the pull-down.
Status of Invoices
There are four (4) Invoice statuses that you may see in your Invoices tab:
- Paid (READY FOR PICKUP)
The unit is ready to be claimed at the storage facility. - Unpaid (NOT READY FOR PICKUP)
Buyer cannot pick up unit. The Buyer’s credit card declined for payment of ST fees. Buyer has 24 hours to pay ST fees or risk losing the unit to an alternate buyer. - Defaulted
Winning Buyer is in Default and cannot pick up the unit.
There are three (3) types of Defaulted Invoices:
a. (CCD) - Buyer did not pay ST fees in 24 hours and unit sold to a backup bidder.
b. (NS) - Buyer failed to pick up unit by clean-out deadline (No Show) and unit sold to a backup bidder.
c. (LS) - Buyer paid ST fees AFTER unit was sold to a backup bidder.
4. Cancelled
Auction was canceled by the Storage Facility/Seller. Buyer will be refunded ST fees.
Invoice Sections
We have identified and explained the nine (9) important sections of a Paid (READY FOR PICKUP) Invoice below.
1. Invoice Status
This example is a Paid (READY FOR PICKUP) Invoice. The Winning Buyer can proceed to complete the sale with the Storage Facility/Seller.
2. Your Next Step
a. Please contact the facility to schedule pickup. Call and make an appointment BEFORE you drive to the facility.
b. The deadline date is provided to remind you when the Unit Must be Cleaned Out by. The clean out date starts when the auction ends. If you fail to clean out the unit in the required time, you could forfeit your cleaning deposit and your account may be suspended.
3. Facility Location
This is the street address where the storage unit is located. The Storage Facility/Seller's phone number and email address is also provided.
Note: If the Facility directs you to a different address than what is listed here, do NOT pick up the unit. Contact Customer Support for assistance.
4. Bidder Information
This is the Winning Bidder’s contact information, including phone and email.
Storage Facility/Seller will verify the photo ID of the Winning Bidder or Authorized Pickup person matches the name on the Invoice. Bidder should print the invoice and present to the Storage Facility/Seller. If unable to print the invoice, Bidder can present the invoice on their mobile device.
5. Accepts
This is the form of payment that the Storage Facility/Seller accepts for the auction proceeds.
6. Total Due at Facility
This is the total amount that the Winning Buyer pays to the Storage Facility/Seller.
Below is a breakdown of the Payment Details
Cost Summary
This is the total amount the Winning Buyer will pay for the unit including Buyer Premium and Sales Tax.
a. Winning bid is the sale price of the auction.
StorageTreasures Charges
a. Purchase Deposit is a prepayment that is charged to Buyer’s credit card and deducted from the sale price. This is not an additional fee. This deposit does NOT place a hold on the unit. The Purchase Deposit amount will be 0% up to 10% of the sale price, depending on the facility.
b. Buyer Premium is a fee charged to Buyer’s credit card for using our website. If Buyer is a Pro Member, the Buyer Premium is 10% of the sale price. If not a Pro Member, 15% of the sale price. Upgrade to a Pro Membership and save 5%!
Facility Charges
a. The Remaining Bid Amount is the sale price less the Purchase Deposit
b. Sales Tax is charged on the sales price
c. Total Due at Facility is the amount the Winning Buyer must pay to the Storage Facility/Seller.
Note: If Buyer presents a valid resale certificate prior to payment, the Storage Facility/Seller should waive the sales tax and collect the Remaining Bid Amount. (Some Facilities may not waive the sales tax regardless if a resale certificate is presented, which is their right to do so. Refer to the Additional Information rules on the Storage Auction Detail page for clarification).
7. Cleaning Deposit
The cleaning deposit is an additional amount that is paid to the Storage Facility/Seller. This deposit is payable in cash unless otherwise stated under Additional Information on the Storage Auction Detail page. Notify the Storage Facility/Seller once you have completely emptied and broom swept the unit. The Facility/Seller staff will inspect the unit and refund the deposit.
Note: Facilities that collect the cleaning deposit on a credit card will either void the transaction or refund the deposit, which may take up to 5 to 7 days or more. We recommend that you clean out the unit the same day to receive your deposit back immediately. Ask the Facility staff their policy before cleaning out the unit.
Remember, you must remove all of the items from the Facility property. (You cannot place items in the Facility's dumpster, elsewhere on the Facility property or in another unit on the property).
8. Auction Details
These are the Auction Details of the storage unit. Confirm the Unit Number and tamper tag number, if listed, match the numbers on the unit. Storage Facility/Seller should remove the lock and tamper tag in your presence.
9. Signature (optional)
Storage Facility/Seller can have the Winning Buyer sign the invoice once full payment has been made. This can also be used as confirmation that the cleaning deposit was refunded.
How to View, Download, and Print Invoices
View
You can view an Invoice sent via email or from your StorageTreasures Account.
To view an Invoice sent via email:
- Go to your email program
- Open the email with the subject: “Paid Invoice – Auction ID XXXXXX”
- Click on the ‘View Invoice’ button
To view an invoice from your account:
- Log in to the account
- Click 'My Account' at the top of the webpage
- Go to the 'Invoicing' tab
- Click 'Invoices' from the pull-down
- Find the invoice
- Click the 'Actions' pull-down
- Select 'View Invoice'
Download and Print Invoices
To download and/or print an Invoice:
- Log in to the account
- Click 'My Account' at the top of the webpage
- Go to the 'Invoicing' tab
- Click 'Invoices' from the pull-down
- Find the Invoice you wish to download and/or print
- Click the 'Actions' pull-down
- Select 'Download PDF’ to download the PDF
- Select ‘Print’ from the PDF window