WHERE TO FIND YOUR INVOICES
When an auction closes, both the Private Seller and Buyer will receive an email stating the status of the Invoice. You can also view Invoices in your Account under the “Invoices” tab.
Paid Invoice Email
You will receive an email with the subject line ‘Paid Invoice - Auction ID #####" with a “View Invoice’ PDF link (see example below). The invoice will open in a new browser tab so you can download and print with ease.
Declined Invoice Email
You will receive an email with the subject line ‘Credit card decline’ (see below example). The Buyer will receive an email stating that they need pay their StorageTreasures fees.
YOUR INVOICES TAB
You can find all of your Invoices in your StorageTreasures account. Go to “My Account” and click on the “Invoices” tab. You can view the invoice or download a PDF version.
There are three types of Invoices that may appear in your “Invoices” tab. The invoice type will appear under the ‘STATUS’ column:
- Paid - Ready for Pickup
- Declined - Not Ready for Pickup
- No Show
- Unpaid ST Fees
- Late Payment of ST Fees
READY FOR PICKUP (Paid Invoice)
A Paid Invoice will state ”READY FOR PICKUP” (in bright green).
You MUST have a Ready for Pickup (Paid) invoice in order to complete the sale with the Buyer. Print out the Paid Invoice and bring it with you when you meet the Buyer.
We have indicated the important elements of the Invoice in the example below:
Optional: The Buyer and Seller Signature lines at the bottom of the invoice are optional. You can have the Buyer sign the invoice once you receive payment, or when they have emptied the unit and you have refunded their cleaning deposit. Feel free to use these as you wish.
NOT READY FOR PICKUP (Declined Invoice)
An Unpaid or Declined Invoice will state “NOT READY FOR PICKUP” (in bright red).
DO NOT ACCEPT PAYMENT of the Auction Proceeds and cleaning deposit from the Buyer until StorageTreasures charges have been paid. Once the fees are collected by ST, a READY FOR PICKUP (Paid Invoice) will be generated.
Once 24 hours has expired after the auction ended, refresh your “Invoices” tab. If the Declined status has not changed, then contact Customer Support as soon as possible. We will offer the unit to the next highest bidder.
If a Buyer does not pay their StorageTreasures fees after 24 Hours has expired, or the Buyer is a No Show (after the clean-out time has expired), then the Buyer is in default. If Customer Support secures a backup bidder for the unit, a new Paid Invoice is generated for the new backup Buyer.
The original Buyer’s Invoice will reflect “Defaulted” as the Status, shown in your Invoices tab. You CANNOT sell the unit to the “Defaulted” Buyer. Read the instructions on the Defaulted Invoice, or contact Customer Support if you have questions.
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