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Chelsea Horne

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  • Canada Self Storage Association (CSSA)

    There are no lien laws specific to the self-storage industry in Canada. Please contact the Canada Self Storage Association for guidance.  Contact the CSSA Visit the CSSA Website Discover the CSSA L...

  • Is tenant information visible to bidders?

    The following information is entered on the auction post form but is not shared with Auction Buyers publicly during the bidding process.  Debt Owed  Tenant Information  Unit Number Following the ...

  • Can I edit my auction after it is posted?

    You can edit the posting as long as there are no bids placed.  Once bids are placed, contact Customer Support for assistance. Drastic changes to auctions are not allowed if bidding has begun. To ma...

  • What is a Cleaning Deposit?

    A Cleaning Deposit is an additional amount collected in cash and held temporarily to ensure the buyer cleans out the entire storage unit.  Once you verify the unit is empty and in “broom-swept cond...

  • Can I sell a vehicle at auction?

    Yes. Please make sure to follow all state lien laws as well as contact your local Department of Motor Vehicles (DMV) to ensure all requirements have been met prior to posting vehicle for auction an...

  • What form(s) of payment should I accept from the winning bidder?

    Most facilities accept cash only. However, you are free to collect whatever forms of payment you like and/or authorized by your company. Make sure to select the accepted forms of payment under Auct...

  • What happens if a unit does not get any bids?

    You will not be charged any fees for any units that do not sell. If you have not re-opened the unit since the previous auction, you can Relist the unit using the same photos and description.  You m...

  • How do I print my invoices?

    Log into your StorageTreasures.com account, click Invoices. View your invoice and click the Print button.  The invoice is also sent via email in an attached .PDF that can also be printed. 

  • How do I cancel an auction?

    Canceling an auction is simple. Log in to your StorageTreasures.com account, click the Online Auctions drop-down menu. Select Active, locate the auction that you wish to cancel. Click the Cancel ic...

  • Can I retract a bid?

    By placing a bid on an auction you are entering a legal binding contract therefore you cannot remove your bid. Please see our Terms of Use for more information.  Be very cautious when placing bids ...