When an auction closes, our system will automatically generate an invoice for both the facility and the buyer. All pertinent information is included in the invoice, to complete the sale at your facility.
Where do you find an Invoice?
When an auction sells and the Buyer's card has been charged, you will receive an email with the subject line ‘Paid Invoice - Auction ID #####" with a “View Invoice’ pdf link. The invoice will open in a new tab of your browser so you can download and print with ease.
You can also find Invoices in your StorageTreasures account on your dashboard, under the Invoices tab.
Below are examples of different invoice types you may receive:
Invoice Status - Paid Invoice
A paid invoice will state (in bright green) ‘Ready for Pickup’ located in the top right corner. You must have a Ready for Pickup (paid) invoice to complete the sale with the buyer.
New! Feel free to use the signature lines, if needed.
Invoice Status - Unpaid Invoice
An unpaid invoice will state (in bright red) ‘Not Ready for Pickup’. DO NOT ACCEPT FINAL PAYMENT from buyer until the StorageTreasures charges have been paid. Once paid, a new invoice is generated. If the StorageTreasures charges are not paid by the buyer within 24 hours, please contact us. We will offer the unit to an alternate bidder. To learn more about the 24-hour declined credit card policy, read our Help Center article: Facility Managers 24 Hour Declined Credit Card Policy
Invoice Status – Cancelled Auction
Always call the buyer immediately after cancelling an auction so they are not inconvenienced.
Invoice – Charity Invoice
A Charity Unit is an auction conducted in participation with Charity Storage. StorageTreasures is a Preferred Partner of Charity Storage. This is the only auction that StorageTreasures collect 100% of the funds, excluding sales tax and the cleaning deposit