Case Management - Part 2

Part 2 - The automation tool for processing Unit Liquidation Cases

• As a Seller, if you have a unit that goes Unsold you can take advantage of our Unit Liquidation Program (ULP). A program designed to eliminate junk removal fees.
  • How does it work? With the click of a button, you can offer unsold units at no cost to anyone who has bid at your facility in the last 3 months or is explicitly enrolled in the program instead of paying a junk removal service to come empty units after auction day.
• To try it out, go to your Unsold Auction section within your account.

• Locate the auction unit that did not sell. Then, click the Actions drop-down and select “Request Cleanout”.
  • Units must be sealed and unopened and match the auction photos.

• You will be taken to the Case Creation Screen where you will see details about the auction and the number of liquidation bidders available.
  • Start the ULP case and offer the unit at no cost by clicking the button “Yes, request cleanout”.

• The act of requesting a cleanout creates a Unit Liquidation Case (ULP Case). You can view any of your open cases in the Case Management section of your account.
  • Case Management table features include:
    • Filter by Status
    • Filter by Date Range
    • Search
    • Sorting
    • Row Details – expand the row using the down/up icon

• Case Statuses:
  • Open – the case is being worked actively, offers have been sent to bidders and can be accepted at any time
  • Closed (Canceled) – the case was canceled by the seller and all offers are null and void
  • Closed (Unresolved) – the case was closed, and ST was unable to find a bidder to complete the transaction
  • Closed (Resolved) – case closed because bidder accepted an offer

*Emails updates will be sent to the facility contact when statuses change.

• When a case is created ST does the following in hopes to find a resolution and get the unit cleaned out quickly.
  • Day 1
    • New offer text/email to all qualified liquidation bidders
  • Day 2
    • Reminder text/email to all qualified liquidation bidders
  • Day 3
    • Reminder text/email to all qualified liquidation bidders
      
      
  • If a Buyer accepts the offer, you will receive a notice via email. Following that email, an invoice will be emailed to you with the new winning bidder information.
    • Next steps, get in touch with the new winner and schedule a time for cleanout.
    • The invoice will have a zero balance but provides all necessary details for completing the transfer of goods.
    • The cleanout time and cleaning deposit are still applicable.
      
      
  • Example ULP Invoice:
    • Notice new Instruction verbiage for Cost Summary:  "This unit was offered to you as part of theUnit Liquidation Program (ULP). The Unit Liquidation Program allows you to receive no-cost offers on units that received zero bids or were not cleaned out by the winning bidder. These units are FREE!"